COMPLIMENTS
At the Steel City General Practice, we work really hard to try and support you with your health needs. It is really gratifying to know when we are doing a good job as all too often the NHS is taken for granted.
Please pass on any praise for a job well done with a kind word or positive feedback to any member of the team. This really brightens our day and reinforces the fact that our actions can really make a difference in people’s lives.
We do recognise that occasionally, we don’t get it right…
MAKING A COMPLAINT
We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint
- Fill out our form here.
- Alternatively download a version of our form here and hand it in at reception.
The Senior Management Team will aim to get back to you as soon as possible.
WHAT YOU CAN DO NEXT
We really do hope that following the above practice complaints procedure will give us the best possible chance of putting right whatever has gone wrong and the opportunity to improve our Practice. However, should you feel that we have not addressed your concerns in the right way, you can also contact:
NHS Complaints Team
NHS England PO Box 16738 Redditch, B97 9PT
Tel: 0300 311 2233 (Open Monday – Friday; 8am – 3pm)
e-mail: [email protected] and address FAO the Complaints Manager
https://www.england.nhs.uk/contact-us/complaint/complaining-to-nhse/
Sheffield Advocacy Hub
www.sheffieldadvocacyhub.org.uk/
Tel: 0800 035 0396
e-mail: [email protected]
If you still feel that your complaint has not been resolved please contact:
Parliamentary and Health Service Ombudsman
Millbank Tower London, SW1P 4QP
Tel: 0345 015 4033
